Care, Compassion & Companionship

Archive for January, 2015

Relationship Centred Care – What It Is and Why It’s Important

At Vicarage Court Care Home, we provide Relationship Centred Care. We believe that this is hugely beneficial to the quality of life of not just our residents, but their loved ones too. Read on to discover more about our unique approach to care.

So What Is Relationship Centred Care?

Relationship-centred care is a personalised and collaborative approach of forming and maintaining important relationships. Within Vicarage Court Care Home, there is a web of relationships between our team, residents, families, and the local community. Each of these connections allows for effective exchanges of information, and is vitally important for maintaining a good quality of life on a day to day basis! Relationship Centred Care means recognising that meeting residents’ needs and wishes is essential and that this is a partnership approach based on strong and positive relationships:

Positive Environment and Positive Engagement

Our relationship-based approach to care ensures an environment in which our team share a philosophy, they value care, involve residents and their families, and focus on people not tasks. Our team members have been chosen not only for their qualifications and experiences, but also for their compassionate and caring natures. Therefore our team’s day to day engagement is genuine and this can have a great impact on the atmosphere within the home, and it develops trust between residents and staff.

Don’t Shy away From Emotions!

Rather than remaining detached or neutral, our team at Vicarage Court empathise with and get to know our residents on a personal level. We believe that being emotionally neutral is not beneficial to the wellbeing of our residents, and empathy has the potential to help residents experience and express their emotions. Although many people are staying at home longer, there is evidence to show that some of the factors that are linked to declining health and depression include loneliness and isolation. In response to this, our residential communities have fantastic communal spaces – lounges, library, dining rooms, courtyard and garden. Spending time in these areas ensures that residents are communicating with others, and consequently their emotions are lifted.

Authentic Mutual Respect

“RCC emphasises the importance of authenticity, in the sense that staff should not, for example, simply act as if they have respect for someone; they must also aim actually to have (internally) the respect that they display (externally).” – National Centre for Biotechnology Information Having respect for one another is a fundamental part of our care home.

Practicing Relationship Centred Care ensures acts of respect are real. The principles of RCC emphasise that team members ought to respect residents and colleagues, and appreciate the contributions that people from other disciplines bring.

One way in which we put this respect into action is with our “Life History Work” in our careplans, door signs and memory boxes. Janet has now started a life history books on some residents. In our eyes it is crucial that our team get to know the individuals in our care, so we ask that every staff reads life history in careplans and encourage their family and friends complete them in more detail. Not only does it help residents reminisce, which is particularly beneficial for those living with dementia; but the life history also helps us build with a whole picture of our residents and their incredible lives. ‘Life History’ also helps with planning appropriate, engaging activities. For example, if the team know a resident is a keen gardener, they can make sure that gardening is a key part of that person’s life in the home. We feel that if we practice respectful relationships, and embed teamwork into our care, all parties will have greater enjoyment of life!

A Sense of Belonging!

Relationship Centred Care ensures all parties feel significant. Residents feeling that they matter, within the home, and within the wider community is a priority; and the loved ones of a resident should feel a sense of belonging when visiting the home too. We encourage friends and family visits here at Vicarage Court, and we understand that it’s important for many families to bring along younger relatives. To ensure this is a positive experience for all, each of our care homes has lots of communal spaces with flat-screen TVs and areas where families can sit privately. We want to encourage use of our Wii games console to make our homes a welcoming environment for the grandchildren as well as the grandparents!

Belonging in the wider community is of great importance for us here at Vicarage Court. Janet, our activities co-ordinator scheduled events to appeal to every taste and involve the outside community. Examples include tai chi, dance classes, gardening classes, ‘movement to music’ nights, and visits from local schools, choirs and amateur dramatics groups! The communities around our homes are dedicated to supporting our residents and our team, and we value this greatly. We want to now start film nights for residents and many other ideas.

Why We Love Relationship Centred Care

Keeping relationships central in our daily lives means us, as a team, at Vicarage Court can provide the best possible standards of care. For all of the reasons above, and more, Relationship Centred Care can benefit the lives of us everyone within and around Vicarage Court Care Home. We prioritise involving and communicating with the families of our residents, as well as involving and engaging the wider community, and we’re sure it is because of our fantastic web of relationships that our customers’ minds are put at ease, and gaps are bridged. By practicing Relationship Centred Care helping a new resident transition from semi-independence within their own home, to moving to one of our care residencies has never been smoother.

Become a Dementia Friend

We wish to encourage all residents families and staff to become Dementia friends.

Below is link to the website. Please watch the video and start using the resources to improve your understanding of dementia.

Care Home passes inspection with flying colours……

The Vicarage Court Care home was inspected by infection control department in December 2014. The care home passed with flying colours achieving 93% by Kirkless & Wakefield Council Inspectors.

This is one the highest marks ever achieved in West Yorkshire by a care home.

Special praise was given to the care home operator. The inspector commented on how the care home stood head and shoulders above the other care homes in West Yorkshire.

Last year, the owners invested £3000 in a specialist sanitising machine. The inspector said he had never seen a care home invest in such a manner, even hospitals have not got such machines.

Mr J Singh stated, we are glad the hard work done by staff and owners is being recognised. We are aware that 93% is a high mark, however we know we can achieve a higher mark. Our aim is to do better next year as we constantly strive to improve.”

infection control 2014 certificate

Wakefield College Awards Vicarage Court Care Home

Local Care Home Scoops Employer Award

December 18, 2014  |  Tags: Press Release, Awards Ceremony, Event, Services to Business

Wakefield College Principal, Sam Wright presenting Jagjit Singh, Director of Calsa care with the Employer of the year award

Wakefield College’s commercial training arm, Services to Business have announced Calsa Care as the recipient of this year’s Employer of the Year award at a glittering awards ceremony last week.

Calsa Care, based in Pontefract was set up in 2006, when it bought Vicarage Court Care Home, a 30-bed dementia care home in North Featherstone. They developed the care home making it ‘excellent’ rated.

Now in 2014, the care home is triple its original size and now provides nursing care, residential care, dementia care and day care. It can cater for specialist areas such as obesity care, rehabilitation and brain injuries. The care home had 30 staff in 2012 and now employs 73 staff including 7 nurses. Once the care home achieves full occupancy, it will employ over 100 staff.

Services to Business Market Development Manager, John Turner said: “Calsa Care have work very closely with Wakefield College and Job Centres to run a number of sector-based work academies in the community. They provide the opportunity for people to gain qualifications in the health and social care sector and have resulted in the creation of over 20 permanent jobs within the company. They are worthy winners of this award and we look forward to continuing working together.”

Calsa Care Director, Jagjit Singh added: “It was a pleasure to work closely with Wakefield College and Job Centre Plus. Far too many people do not see care work as a professional career, however we have developed staff successfully to a high standard to ensure the care delivered is of a very high standard. We have staff who came to us on work experience and within 4 years, we have developed them into managers. Other care staff are training to become nurses. We support staff to maximise their potential.”

The annual awards ceremony, which takes place at the Waterton Building, recognises and celebrates the hard work, dedication, and achievements of learners.

Employer of the Year 2014 Award !

Mr J Singh, from Calsa Care ltd, owners of Vicarage Court Care Home were honoured to be awarded “Employer of the Year 2014” by Wakefield College.

The award is for the innovative recruitment techniques used by the company and staff training and development. The Carehome has increased its staffing from 30 to 73 in 2014. Working closely with Wakefield College and Job Centre Plus, the care home was able to offer opportunity to local people to train and develop long term careers in Health & Social care.

“In 2015, we will have more opportunities for staff who wish to provide high quality long term residential and nursing care for local people in our district. ” stated Mr J Singh.

The Principal of Wakefield College, Sam Wright, presents the award to Mr J Singh at a glittery event at Wakefield Museum.

Employer of the Year 2014


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